Top Tier Cosmetics has NO REFUND policy! Once an order is placed, it cannot be cancelled or refunded! If there is an issue with your order and it is an error on our part, feel free to email us with the name on the order as well as the order number. Ensure that you provide picture proof. If there is an issue with shipping or delivery, please contact USPS. If an order is shipped back to us due to discrepancy in address spelling, we will provide you with refund. **Please allow 48 hours to 72 hours for email response.**